Frequently Asked Questions

Yes, our delivery area includes Hillsborough and Pasco counties. Delivery and pick-up fees are based on distance and regular business hours. After-hours arrangements can be made for an additional fee if needed.

Yes, we can set up Tables and Chairs, pop-up tents, tabletop items (such as Line and Tableware, glassware, china, and flatware), centerpieces, and bouncy houses for an additional fee.

Glassware, dishes, grills, chargers, chaffers/food warmers, and flatware need to be returned to us and rinsed free of food and debris. They must also be returned in the boxes or crates they arrived in. A 40% cleaning fee will be charged on these items if they are dirty. Linens should not be washed or laundered by the client. Please remove them from the table and shake out debris (confetti, rose petals, food) before returning them. Please use linen bags provided to store linen. Clients will be charged for any mildew on linens stored in plastic bags.

We require a 50% deposit to secure rental inventory. Deposits can be made via Venmo, Cash apps, Zelle, and debit/credit cards. The balance is due the week before your event. At this time, you will also need to provide us with your final guest counts, your venue address, and the exact delivery time with the party we will contact to deliver the items.

There is a 15% Cancellation Fee on all confirmed orders, a 50% Cancellation Fee for cancellations within 6-30 days of delivery, and a 75% Cancellation Fee for cancellations within 2-5 days of delivery. No refund will be issued on cancellations within 24 hours of delivery.

Reservations can be made up to 1 year in advance, or you can rent items the same day if availability allows.

Unfortunately, we do not offer consultancy at this time. Please check back shortly.

Rental prices are good for a single-day event. Delivery is on the day of the event, and pick up is one business the day after your event is made if we have availability. Additional fees may apply for multiple-day events or multiple use of equipment.

The customer agrees to protect any equipment owned by Event Elegance Rentals and place it in the Customer’s care to provide service. The customer agrees not to alter, tamper with, or remove the equipment from the address noted on this agreement, nor to allow others to do so. The customer shall promptly notify Event Elegance Rentals of any damage to the equipment. Neither this Agreement nor the equipment rented is transferable by Customer. The customer agrees to pay all costs to repair any damages other than normal wear, as well as the cost of replacing any missing components. If the equipment is destroyed or damaged due to neglect, abuse, fire, or acts of God, the Customer agrees to pay the total retail replacement cost for destroyed equipment. The replacement fee will be charged if any rental items are damaged or missing.

We are here to assist you during every phase of your event. Contact us using the link below!