What are your Business Hours?
Are delivery and pick-up available?
There is no customer pickup at this time. Our delivery area includes Hillsborough and Pasco/Hernando counties. The delivery fee is based on distance and regular business hours. After-hours arrangements can be made for an additional fee if needed.
Are the rental items set up available?
Yes, we can set up all rental items. Additional fees may apply
Do we need to clean or launder items we have rented?
Glassware, dishes, grills, chargers, chaffers/food warmers, and flatware must be returned to us and rinsed free of food and debris. They must also be returned in the boxes or crates they arrived in. If these items are dirty, a 40% cleaning fee will be charged.
Linens should not be washed or laundered by the client. Please remove them from the table and shake out debris (confetti, rose petals, food) before returning them. Please store linen in the linen bags provided. Clients will be charged for any mildew on linens stored in plastic bags.
Do you require a deposit to reserve an order?
We require a 50% deposit to secure rental inventory. Deposits can be made via Venmo, Cash App, Zelle, and debit/credit cards. The balance is due the week before your event. At this time, you will also need to provide us with your final guest counts, venue address, the exact delivery time, and the party we will contact to deliver the items.
Do you have a cancellation policy?
Yes, we do have a cancellation. There is a 15% Cancellation Fee on all confirmed orders. A 50% Cancellation Fee for cancellations within 6-30 days of delivery. A 75% Cancellation Fee for cancellations within 2-5 days of delivery. Refunds will only be issued on cancellations within 24 hours of delivery. Please refer to your contract's Cancellation/Refund section for full detail.
How far in advance do you take reservations?
Reservations can be made up to 1 year in advance, or if availability allows, you can rent items the same day.
Do you have consultation services?
Unfortunately, we do not offer consultancy at this time. Please check back shortly.
How many days are rental prices good for?
Rental prices are good for a single-day event. Delivery is one business day prior, and pick up is one business day after your event is made if we have availability. Additional fees may apply for multiple-day events or multiple use of equipment.
If I break or damage any item, what are my options?
The customer agrees to protect any equipment owned by Event Elegance Rentals and place it in the Customer’s care to provide service. The customer agrees not to alter, tamper with, or remove the equipment from the address noted on this agreement, nor to allow others to do so. The customer shall promptly notify Event Elegance Rentals of any damage to the equipment. Neither this Agreement nor the equipment rented is transferable by Customer. The customer agrees to pay all costs to repair any damages other than normal wear, as well as the cost of replacing any missing components. If the equipment is destroyed or damaged due to neglect, abuse, fire, or acts of God, the Customer agrees to pay the total retail replacement cost for destroyed equipment. The replacement fee will be charged if any rental items are damaged or missing, plus rental days that the item is unavailable for rentals.
Still, Have Questions?
We are here to assist you during every phase of your event. Use the link below to contact us, or call us at (813) 575-0272!