Policy and Procedures

We deliver to areas including Hillsborough and Pasco counties. Delivery and pick-up fees are based on distance and regular business hours. If needed, after-hours arrangements can be made for an additional cost. An adult 18 or older must be present to deliver the item. If the address changes from the original address on the order, the delivery fee will be calculated from the new address.

Please remember that Event Elegance Rentals can set up your tables, chairs, pop-up tents, tabletop items (such as linen, glassware, china, and flatware), and centerpieces for an additional fee. Please let us know when you need assistance setting up your reservation. The bouncy house set-up is free of charge.

Some items, such as dishes, grills, chargers, chaffers/food warmers, and flatware, need to be returned to us and rinsed free of food and debris. They must also be returned in the boxes or crates they arrived in. A 40% cleaning fee will be charged on these items if they are dirty. Linens should not be washed or laundered by the client. Remove them from the table and shake out debris (confetti, rose petals, food) before returning them. Please use linen bags provided to store linen. Clients will be charged for any mildew on linens stored in plastic bags.

We require a 50% deposit to secure rental inventory. Deposits can be made via Venmo, Cash apps, Zelle, cash, and/ or debit/credit card. The balance is due the week before your event. You will also need to provide us with your final guest counts; if the count exceeds what was initially ordered, you are responsible for satisfying the balance. You will also provide us with your venue address and the exact delivery time with the party we will contact to deliver the items.

There is a 15% Cancellation Fee on all confirmed orders, a 50% Cancellation Fee for cancellations within 6-30 days of delivery, and a 75% Cancellation Fee for cancellations within 2-5 days of delivery. No refund will be issued on cancellations within 24 hours of delivery. Orders are custom orders, meaning if the client does not pay in full by final consultation, this contract will be canceled, and all payments will be forfeited. If, for any reason, the client needs to cancel a contract, it must be made in writing by email at eventelegrentals@gmail.com with the subject line “Cancellation Name of client and event date (Cancellation John Doe 4/15/1900). If the event date is moved from the original date, the client must notify Event Elegance within 30 days or more. Otherwise, there will be a $250.00 movement fee.

Reservations can be made up to 1 year in advance, or if availability allows, you can rent items the same day.

Unfortunately, we do not offer consultancy at this time. Please check back shortly.

Rental prices are good for a single-day event. Delivery is one business day prior, and pick up is one business day after your event is made if we have availability. Additional fees may apply for multiple-day events or multiple use of equipment.

By Paying for a quote, the customer assumes full responsibility for any injuries, losses, or damages that may occur during the rental period. The customer agrees not to hold Event Elegance Rentals responsible for any damages and injuries resulting from using our equipment.

The customer agrees to protect any equipment owned by Event Elegance Rentals and place it in the Customer’s care to provide service. The customer agrees not to alter, tamper with, or remove the equipment from the address noted on this agreement/invoice nor to allow others to do so. The customer shall promptly notify Event Elegance Rentals of any damage to the equipment. Neither this Agreement nor the equipment rented is transferable by Customer. The customer agrees to pay all costs to repair any damages other than normal wear and replace any missing components at retail price. If the equipment is destroyed or damaged due to neglect, abuse, fire, or acts of God, the Customer agrees to pay the total retail replacement cost for destroyed equipment. The replacement fee will be charged if any rental items are damaged or missing, plus the daily rate of the rental fee.